Retail Business Office Manager
Company: CarMax
Location: Pharr
Posted on: May 12, 2022
Job Description:
6089 - Pharr - 1300 E I-2, Pharr, Texas, 78577CarMax, the way
your career should be! The Business Office Manager (BOM) is
responsible for all aspects of the Business Office at one or more
assigned locations. As a senior manager the BOM collaborates with
Sales, Operations, and Purchasing teams to create an exceptional
associate and customer experience aligned with CarMax culture. New
managers will start in an award-winning CarMax training program,
then move into an Assistant Business Office Manager (ABOM). Timing
in an ABOM role, prior to moving into a BOM role will vary.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Management of team, cash procedures, and paperwork processes
associated with the sale, wholesale, servicing, and purchase of
vehicles
- Utilizes reports, analyzes information, and monitors trends to
identify opportunities in the business
- Displays financial responsibility through P&L
management
- Identifies opportunities to reduce waste; identifies process
improvements that are value added for customer and associate
experience
- Interviews, hires, trains and promotes associates to support
Business Office operations and company growth
- Ensures positive associate engagement and associate development
through timely and effective feedback, to include individual
meetings, file reviews, performance management, and the Annual
Performance Review (APR) process
- Serves as a member of senior management team; collaborates to
set strategy for the store and provides vision, direction, and
motivation to team
- Champions and implements both company and store initiatives for
consistent execution and continuous improvement
- Manages daily Business Office operations by interpreting,
communicating and executing policies and procedures
- Resolves customer and associate issues
- Facilitates and participates in meetings and conference calls
Qualifications:
- Multi-task in a high energy, fast-paced work environment
- Speak, listen, and write effectively in dealings with customers
and associates across departments
- Read, interpret, and transcribe data in order to maintain
accurate records
- Make independent judgments regarding critical business
decisions
- Identify business opportunities and suggest improvements
Education and/or Experience:
- 3+ years management experience, retail management experience
preferred
- Completion of CarMax provided training
- Bachelor's Degree a plus
- Intermediate PC skills Work Environment:
- Combination of both indoor and outdoor environment, including
working at times in noisy and/or inclement weather conditions
- Rotating schedule with shifts that will include nights,
weekends, holidays, 12 hour days
- Occasional travel for meetings, training, and special
assignments
- Flexibility to work at multiple locations or relocate
- Wear CarMax clothing (acquired through the company) at all
times while working in the storeAbout CarMaxCarMax disrupted the
auto industry by delivering the honest, transparent and
high-integrity experience customers want and deserve. This
innovative thinking around the way cars are bought and sold has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide.Our amazing team of more than 25,000
associates work together to deliver iconic customer experiences.
Along the way, we help every associate grow their career and
achieve their best, at work and in their community. We are
recognized for our commitment to training and diversity and are one
of the FORTUNE 100 Best Companies to Work For -.CarMax is an equal
opportunity employer, and all qualified candidates will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Pharr , Retail Business Office Manager, Administration, Clerical , Pharr, Texas
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