Customer Support Associate Trainee
Location: Mission
Posted on: June 23, 2025
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Job Description:
The Customer Support Associate Trainee is responsible for
directly engaging with customers to communicate information
regarding available products and services, answering and addressing
specific inquiries and concerns, and assisting in the sign-up or
enrollment process. As a Customer Support Associate Trainee, you
must be proficient in building rapport and establishing
relationships with various types of people. The main objective of
this position is to combine your previous experience in customer
service and your energetic, tenacious personality as a way to
deliver an exceptional customer experience. As a team, we are
committed to challenging the status quo of the customer experience
and, instead, delivering an experience that is solutions-focused,
personal, and uplifting. This is also how we approach our team when
it comes to personal development and advancement opportunities. Our
mission is to uplift each team member to pursue their personal
goals and attain the level of growth and success they are looking
for. Responsibilities of the Customer Support Associate Trainee :
Provide pertinent product and service information to customers
Directly consult with customers to understand their wants and needs
and provide curated recommendations that address both Develop and
build relationships with new customers Answer and address questions
and concerns in the most efficient way and escalate concerns to the
appropriate department or team member Overcome objections
respectfully and professionally Ensure complete satisfaction
throughout the entire experience Receive customer feedback
regarding the products, services, and sign-up process to relay to
upper management and improve the customer experience Attend daily
meetings and training sessions to build upon product knowledge,
learn new customer services tactics, and stay up to date on
available promotions
Keywords: , Pharr , Customer Support Associate Trainee, Customer Service & Call Center , Mission, Texas
