SERVICE ADVISOR/WRITER
Company: Sames Motor Company Inc
Location: Mcallen
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Description: Our Commitment To
You: Competitive wages Medical insurance plan 401k retirement A
professional and respectful work environment Paid vacation/holidays
Employee vehicle purchase program Responsibilities (include but are
not limited to): Summary Efficiently and effectively assists
customers with repair and scheduled maintenance service requests.
The advisor also consults customers on needed scheduled maintenance
repairs. Reviews root cause and corrective repair action with the
customer during vehicle delivery. Assists the Service Manager by
distributing work to staff, accurately maintaining repair records,
supporting promotional activities, monitoring labor inventory,
complying with safety and environmental programs and practices, and
any other duties as assigned. Process after-hours drop-off vehicle
information. Promote sales of labor, parts and accessories to meet
customer needs. Review vehicle history file. Physically inspect
vehicle with customer to verify complaints, wants and needs. Record
customer observations as stated. Determine cause of malfunction;
use function test, test drive or refer to test technician; as
necessary. Record clear instructions to technicians; specify labor
operations required. Provide written estimate for labor and parts,
provide diagnostic estimate if necessary and estimated time of
completion to customer. Establish method of payment with customer;
obtain customer signature on repair ticket. Discuss alternate
transportation needs with customer. Follow progress of repair work
throughout day, discuss any changes with customer and record on
repair order. Notify customer when service/repair is completed and
vehicle can be picked up. Maintain and update vehicle history files
and follow-up system for additional needed service, repair and
warranty work. Resolve customer problems and complaints as
necessary in a timely manner. Greet customers in a positive, timely
manner. Requirements: Our Ideal Candidate Will Possess: A minimum
of two years sales experience is preferred. Technical knowledge of
dealership’s products; including estimating experience with
evaluative diagnostic capabilities is helpful. Ability to identify,
comprehend and act on changing customer requirements; ability to
work well under pressure of deadlines. Administrative skills for
appropriate record keeping for customer vehicles. Possess good
customer relations abilities, polite and courteous manner,
cooperative attitude, team oriented. Ability to bend, stoop, and
reach. High School diploma or equivalent. Maintain a valid driver’s
license, ability to drive a variety of vehicle types, insurable
Keywords: Sames Motor Company Inc, Pharr , SERVICE ADVISOR/WRITER, Engineering , Mcallen, Texas
