Retail Business Operations Manager
Company: CarMax
Location: Pharr
Posted on: August 2, 2022
Job Description:
- ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Management of team, cash procedures, and paperwork processes
associated with the sale, wholesale, servicing, and purchase of
vehicles
- Utilizes reports, analyzes information, and monitors trends to
identify opportunities in the business
- Displays financial responsibility through P&L
management
- Identifies opportunities to reduce waste; identifies process
improvements that are value added for customer and associate
experience
- Interviews, hires, trains and promotes associates to support
Business Office operations and company growth
- Ensures positive associate engagement and associate development
through timely and effective feedback, to include individual
meetings, file reviews, performance management, and the Annual
Performance Review (APR) process
- Serves as a member of senior management team; collaborates to
set strategy for the store and provides vision, direction, and
motivation to team
- Champions and implements both company and store initiatives for
consistent execution and continuous improvement
- Manages daily Business Office operations by interpreting,
communicating and executing policies and procedures
- Resolves customer and associate issues
- Facilitates and participates in meetings and conference
calls
- Qualifications:
- Multi-task in a high energy, fast-paced work environment
- Speak, listen, and write effectively in dealings with customers
and associates across departments
- Read, interpret, and transcribe data in order to maintain
accurate records
- Make independent judgments regarding critical business
decisions
- Identify business opportunities and suggest improvements
- Education and/or Experience:
- 3+ years management experience, retail management experience
preferred
- Completion of CarMax provided training
- Bachelor's Degree a plus
- Intermediate PC skills
- Work Environment:
- Combination of both indoor and outdoor environment, including
working at times in noisy and/or inclement weather conditions
- Rotating schedule with shifts that will include nights,
weekends, holidays, 12 hour days
- Occasional travel for meetings, training, and special
assignments
- Flexibility to work at multiple locations or relocate
- Wear CarMax clothing (acquired through the company) at all
times while working in the store
- About CarMax
- CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.
- Our amazing team of more than 25,000 associates work together
to deliver iconic customer experiences. Along the way, we help
every associate grow their career and achieve their best, at work
and in their community. We are recognized for our commitment to
training and diversity and are one of the FORTUNE 100 Best
Companies to Work For -.
- CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.
- The Business Office Manager (BOM) is responsible for all
aspects of the Business Office at one or more assigned locations.
As a senior manager the BOM collaborates with Sales, Operations,
and Purchasing teams to create an exceptional associate and
customer experience aligned with CarMax culture. New managers will
start in an award-winning CarMax training program, then move into
an Assistant Business Office Manager (ABOM). Timing in an ABOM
role, prior to moving into a BOM role will vary.
Keywords: CarMax, Pharr , Retail Business Operations Manager, Executive , Pharr, Texas
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