Customer Service Representative - Bert Ogden Mazda

Company: Bert Ogden Automotive Group
Location: Pharr
Posted on: July 28, 2022

Job Description:

Job DescriptionCustomer Service Representative - Bert Ogden Mazda Subaru VolvoOur Customer Service Representatives are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up. On a typical day, this will include:

• Upselling additional services using low pressure, high integrity methods
• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards The requirements:
  • Patience and attentiveness for others.
  • Clear communication skills in both verbal and written
  • Ability to use positive language
  • Time management skill
  • Ability to understand body language and emotion of others
  • Ability to calm others and de-escalate
  • Goal-oriented focus and personal achievement
  • Ability to handle unexpected situations
  • Persuasion, acting, and the ability to close a deal
  • Tenacity to keep going
  • Empathy
  • A willingness to learn BenefitsIn addition to career-long personal development, our associates enjoy a number of benefits, including:
    • Health, Vision & Dental Insurance
    • Paid Vacation
    • Paid Holidays
    • Incentives
    • 401kAbout Our DealershipWe are not your typical auto group. Here at Bert Ogden Auto Group, we actually look out for our community. Whether we are supporting a fundraiser through a local school or working with a local charity or organization, we are always doing as much as we can to improve South Texas. It's good to know, that when you shop with Bert Ogden Auto Group, you are supporting a local business that keeps its money right here in South Texas.We are proud to call South Texas our home, and with 18 different dealerships and 23 lines from which to serve you, we are bound to have a location in your neighborhood. We serve countless cities, towns, and communities including McAllen, Mission, Harlingen, Edinburg, and all points in between. If you live, work, or travel in South Texas, then allow Bert Ogden Auto Group to welcome you at one of our dealerships with open arms. We hope to work with you soon.

Keywords: Bert Ogden Automotive Group, Pharr , Customer Service Representative - Bert Ogden Mazda, Hospitality & Tourism , Pharr, Texas