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Universal Banker

Company: Lone Star National Bank
Location: Pharr
Posted on: June 9, 2021

Job Description:

Job DetailsJob LocationPharr - 1st Floor - Pharr, TXPosition TypeFull TimeSummaryUniversal Bankers devote much of the day to building long term relationships with customers in person and by phone and process transactions in an efficient manner and in accordance with our established teller policies and procedures.Duties and QualificationsREQUIRED: Click here to complete the pre-employment assessment associated with this position.ESSENTIAL DUTIESThe duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.Meets sales and referral goals by proactively acquiring new customer relationships by making presentations, leveraging centers of influence and through outbound callingUses profiling methods to uncover and understand the customer's financial needs, to find solutions to cross sell based on need and refer customers to bank partners for specialized products and servicesProvides world-class customer service and creates a positive banking experienceWorks with customers to resolve customer service issuesPerforms various account maintenanceOpens new consumer and business accountsProcesses consumer loansAssists with teller transactions and/or customer interactions, as neededComplies with all federal and state laws and regulations, and all established bank policies and proceduresMaintains current knowledge of all rules, regulations and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML Offers world-class customer service and greet every customer in a way that makes them feel welcomeBuilds effective rapport with each customer to uncover additional products and services to meet the customer's needs and to achieve personal sales goalsComplies with all federal and state laws and regulations, and all established bank policies and proceduresQUALIFICATIONSThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.High School Diploma or GED equivalentMinimum of 1 year of sales and service experienceMinimum of six months of previous experience working as a Personal Banker or TellerStrong customer relations and interpersonal skills are essentialExperience using personal computers, Microsoft Word, Excel and OutlookAttention to detail and a high degree of mental concentrationAbility to multi-task and meet deadlinesMust be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)Banking experience is desiredPrior cash handling experience is preferredHigh level customer sales and service experience is desiredBilingual in English and Spanish is desiredORGANIZATIONThis position reports to the Banking Center ManagerThis position does not oversee other positionsTRAINING REQUIREMENTSAll employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible MUNITY INVOLVEMENTLone Star National Bank's Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.ATTENDANCEPunctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.Among other things, "good attendance habits" mean the following:Be at your work station ready for work by the start of each workdayRemain at your work station, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)Take only the time normally allowed for breaksCall in and notify your supervisor or another member of management if you are going to be either absent or tardyAlternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National BankLSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.Management reserves the right to change this position description at any time according to business needs.

Keywords: Lone Star National Bank, Pharr , Universal Banker, Other , Pharr, Texas

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