Claims Specialist

Company: World Insurance Associates LLC
Location: Pharr
Posted on: November 23, 2022

Job Description:

*Summary*

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is the second fastest-growing insurance broker in the U.S. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

*Position Overview*

Claims facilitators' main task is to offer full range of customer service to all clientele, either by phone, e-mail, fax. This includes, but not limited to handling incoming calls and outgoing calls for other departments. The level of customer service offered should be of the highest quality.

*Primary Responsibilities*

* Gathering accident information from clients, essential to facilitate the claims process.
* Support customer by providing helpful claim or policy information
* Support adjusters by communicating with insureds and claimants.
* Seek support and reports directly to Claims/Fleet Manager.
* Complete clients' initial accident report forms
* Fill out and submit loss notice, as needed - (Time-sensitive task)
* Gather pending information from adjusters or clients
* Obtain information-including photographs, crash reports, and statements, either written or recorded on audio or video-and put together a report for claims adjusters to review.
* Transcribe or translate to adjusters or clients
* Follow up on requests and/or claim completion
* Provide necessary training to insureds or team members on policy compliance
* Facilitate communication with the adjuster and clients until the claims process is finalized.
* Provide necessary reports to managers and insurance companies
* Understand the emphasis of "Time - sensitive" (i.e. tasks should be handled with "_urgency_")
* Listen, ask questions, and enthusiastically implement tools provided to improve the quality of your work.
* Help to keep motivation high by providing support to your team members.
* Show initiative and take responsibility for tasks assigned.

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

Ability to commute/relocate:
* Pharr, TX: Reliably commute or planning to relocate before starting work (Preferred)

Education:
* Associate (Required)

Work Location: One location%58047475%

Keywords: World Insurance Associates LLC, Pharr , Claims Specialist, Other , Pharr, Texas