Sales Professional (Earn up to $17 hourly)-Pharr TX
Company: Sears Stores
Posted on: January 1, 2020
The CSA Draw (Specialty Store) makes Member Experience the first
priority, and is responsible for enhancing the experience, driving
sales through professional and proactive consultative sales
assistance, and helping Members find the right merchandise every
time. This is achieved by effectively using the selling process and
integrated retail tools to recommend the right - and total -
solution every time. The associate is also responsible for
achieving department goals; maintaining merchandise standards;
ensuring the sales floor is clean, well-stocked, orderly and ready
all day; maintaining price integrity; performing opening and
closing procedures as assigned; and housekeeping tasks.
Strives to deliver a WOW member experience every time and providing
the highest degree of service by making the Member the first
priority; this includes stopping other merchandising tasks in order
to assist members. Greets every Member who enters the store to
begin the Member First Engagement process of greet, discover,
solve, and close.
Takes ownership for enhancing the Member experience, and assists
with Member concerns. Uses the right resources in resolving
concerns and complaints, and escalates concerns as needed. Partners
with associates storewide to provide superior Member experience
(i.e., assist members, maintain presentation, answer phones).
Provide an effective transition for the member to another associate
as needed to resolve concerns.
Leverages integrated retail technology and maintains thorough
knowledge of available merchandise, services, current trends,
upcoming events, product updates, selling process requirements, and
Company/business initiatives. Demonstrates the right behaviors in
the selling process and takes ownership for understanding Member's
needs to recommend the right merchandise - and total - solution
every time while meeting minimum performance expectations
Completes Member transactions accurately and efficiently using POS
and online systems, including sales, returns and exchanges in
accordance with authorized processes. Educates Members on our
Satisfaction Guaranteed return policy. Executes consistent
operational and selling processes (e.g., SYW program and rewards,
credit application process, leasing process, gift card,
multi-channel opportunities, Protection Agreements, Merchandise
Replacement Agreements, and other miscellaneous income
opportunities) and stays up-to-date on changes.
Maintains on-going knowledge of applicable National Presentation
Standards, store merchandise, integrated retail, SYW, and
operational processes. Achieves and maintains appropriate levels of
learning standards through Segno and other learning systems.
Performs merchandise support tasks (e.g., cleaning, straightening
merchandise) during each work shift. Responsible for keeping the
department ready all day and night and ensuring the sales floor is
easy to shop, in stock, clean, signed and organized for
Monitors accuracy of digital signs and sets non-promotional,
promotional, and seasonal signing as needed, including store-wide
and event signing if assigned to perform this activity. Performs
promotional ad setup and take down without error or omissions.
Ensures merchandise protection standards are adhered to in the area
and storewide. Performs accurate count updates and inventory
Unloads delivery trucks, moves merchandise to appropriate staging
locations, and maintains stockrooms in a neat, orderly, and safe
manner. Adheres to appropriate processes in performing backroom
Serves customers promptly for Merchandise Pick Up and Store to
Performs housekeeping maintenance in store as needed.
Performs other duties as assigned.
Transformco Stores - Sears Hourly
Commission - Part-time
Sears Req Type
* Must be 18 years of age or older
* Reading, arithmetic, writing and oral communication skills
* Excellent Internet navigation
* Ability to work independently and maintain personal
* Open Availability
* Ability to lift and move 50 lbs. in weight to maintain flow of
EEO/EOE/Equal Opportunity Employer / Disability / Vet
Keywords: Sears Stores, Pharr , Sales Professional (Earn up to $17 hourly)-Pharr TX, Sales , Pharr, Texas
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